IT Infrastructure Management

We ensure the optimal performance of IT infrastructure, allowing organizations to concentrate on achieving their strategic objectives. Our comprehensive range of infrastructure services encompasses administration, meticulous monitoring, and careful optimization of corporate IT infrastructures. Our mission is to assist businesses in maintaining their IT infrastructures at peak operational efficiency, while simultaneously minimizing costs and ensuring unwavering reliability.


Network Infrastructure Administration

We understand that efficient network administration is the backbone of a business's success. We specialize in providing comprehensive Network Infrastructure Administration Services, catering to the client’s requirements viz-a-viz monitoring and administration of their network infrastructure. Our dedicated team ensures the seamless operation of the network and its components, guaranteeing uninterrupted connectivity and top-notch performance. We take a proactive approach, employing real-time monitoring tools to detect and resolve issues swiftly, reducing downtime to a minimum. Our network administration experts also handle routine maintenance and updates, keeping the network in sync with the evolving business requirements. By choosing our Network Infrastructure Administration Services, businesses invest in robust cybersecurity measures, minimizing risks, and maximizing productivity.


Cloud Infrastructure Management

We offer hassle-free cloud operation and management services to help support business initiatives in a secure and cost-effective manner. We develop proper standards and streamline cloud operations that improve their overall productivity. Our services help reduce the cost of delivering cloud services, justify investments, and deliver the speed and quality that users expect and demand. We help maximize the visibility of the cloud environment of organizations that gives them the intelligence required to control the resources and run services confidently and cost-effectively.

AWS Infrastructure Management - Our AWS Infrastructure Management services are designed to harness the full potential of Amazon Web Services for businesses. We handle every aspect of AWS infrastructure with precision, ensuring optimal performance, scalability, and security. From EC2 instance management to Auto Scaling configurations, we fine-tune the cloud environment to meet the unique requirements. Our expertise extends to Route53 for efficient DNS management, VPC for secure network isolation, and Load Balancers for even traffic distribution. Our vigilant security measures and continuous monitoring keep data and applications secure, meeting compliance requirements effortlessly. We also optimize the AWS usage, eliminating waste and reducing operational costs. Additionally, we ensure high availability through redundancy and load balancing, guaranteeing that the services are always accessible. Our 24/7 monitoring detects and addresses issues before they impact operations, ensuring uninterrupted service.

Azure Infrastructure Management - Unlock the power of Microsoft Azure with our Azure Infrastructure Management services. Our team of Azure experts manages the complexities of Azure infrastructure, from virtual machines to data storage and beyond. It is our responsibility to ensure that the Azure environment operates efficiently, scales seamlessly, and maintains the highest levels of security. Our comprehensive services include performance monitoring, security updates, and compliance management. Whether businesses are utilizing Azure for app development, data analytics, or any other purpose, our Azure Infrastructure Management ensures the cloud ecosystem is optimized for success.

Cloud Performance Monitoring - Maintaining peak performance in the cloud is essential. We offer a comprehensive Cloud Performance Monitoring service that empowers organizations to excel in the cloud. Our 24/7 monitoring provides real-time insights into the cloud environment, detecting and addressing issues swiftly to minimize downtime and ensure uninterrupted service. We analyze resource usage for cost optimization, making informed decisions about resource allocation. With a focus on scalability and stringent security protocols, we safeguard the data and applications of businesses. Our detailed reports offer a clear overview of their cloud performance, helping organizations make strategic decisions and optimize resource allocation. With us, businesses can embrace excellence in the cloud as we enhance performance, reduce costs, and fortify their digital presence.

We Offer:

24X7 monitoring & administration | Server and OS management on cloud Database design, implementation & operations | Storage & backup management User and security management | Billing & chargeback Consolidated SLA management and billing | LOB integration & orchestration of Next-generation operations.


Server Administration & Management

We help organizations overcome server-related headaches with our Server Administration and Management services. The servers of an enterprise are the heart of its IT infrastructure and keeping them secure and efficient is our priority. We take care of server setup, maintenance, and optimization, so businesses can focus on their core objectives.

Operational Excellence - We pride ourselves on delivering operational excellence in every aspect of server administration and management. Our proactive approach ensures that the servers are always up to task, supporting critical applications and data storage with ease. Our dedicated team ensures seamless operation of servers, guaranteeing uninterrupted service for critical business functions. We believe in staying one step ahead, so we continuously assess server performance, making necessary adjustments to optimize performance and minimize any potential bottlenecks. We monitor, maintain, and optimize server infrastructure of businesses around the clock, proactively addressing potential issues to prevent disruptions.

Incident and Problem Management - When challenges arise, our swift incident and problem management processes swing into action to minimize disruptions to business. We diagnose, resolve, and document issues meticulously, with maximum transparency. We understand that downtime is costly, which is why we prioritize swift resolution while keeping clients informed at every step. Going beyond the symptoms, we address the root causes, ensuring that similar issues are less likely to recur. Our systematic approach to incident and problem management makes the server infrastructure resilient and dependable.

Availability Services and Audits - Our availability services are geared towards ensuring that the critical systems of businesses are accessible and operational whenever needed. We implement redundancy, failover mechanisms, and rigorous monitoring to minimize the risk of downtime. Our proactive approach includes regular system health checks and load balancing to distribute workloads efficiently. Also, we conduct thorough assessments of the server environment to ensure that it meets the highest security and compliance standards. Our experts review configurations, access controls, and security protocols, identifying and addressing vulnerabilities promptly. We provide comprehensive reports, outlining areas of improvement and the steps taken to bolster the server environment's security and compliance. With our ongoing audits, the server infrastructure aligns with industry best practices and regulations.

Linux and Windows Webserver Management - From initial installation and configuration to ongoing maintenance and optimization, we offer the expertise to ensure that the web servers perform at their best. Our team is well-versed in the intricacies of both Linux and Windows environments, customizing configurations to suit the specific needs of businesses. We regularly update software and perform security patches to keep the web servers secure and efficient. Whether it's fine-tuning for performance or troubleshooting issues, we're here to ensure that webservers consistently deliver exceptional results.

Microsoft Domain Controller Expertise - The Microsoft domain controller is the most essential part of a network, and we understand its critical importance. Our experts specialize in the precise management and maintenance of Microsoft domain controllers, ensuring seamless user authentication and system integration. We configure and manage domain controllers with meticulous attention to detail, optimizing them for unique network requirements. Our proactive approach includes continuous monitoring to detect and address any potential issues before they impact the operations.

We Offer:

24X7 monitoring & administration | Server and OS management on cloud Database design, implementation & operations | Storage & backup management User and security management | Billing & chargeback Consolidated SLA management and billing | LOB integration & orchestration Next-generation operations


Mobile Device Management – BYOD & Corporate Device Management

Unified Endpoint Management - UEM is the linchpin of modern Mobile Device Management (MDM). At CCG, our UEM solution empowers organizations to seamlessly manage diverse device types and operating systems from a single unified platform. We enable organizations to oversee smartphones, tablets, laptops, and IoT devices efficiently. Our UEM system streamlines provisioning, security enforcement, and application deployment across the entire device spectrum. This unified approach enhances productivity, simplifies administration, and fortifies data security. With UEM, organizations gain a comprehensive solution for managing the full spectrum of endpoints, ensuring that they remain agile and secure.

Mobile Device Management, Bring Your Own Device and Corporate Devices Management - In the era of Bring Your Own Device (BYOD) and corporate-owned devices, effective Mobile Device Management (MDM) is paramount. Therefore, we offer a robust MDM solution that seamlessly bridges BYOD and corporate device management. Our platform enables organizations to establish a secure and compliant environment, whether employees are using personal smartphones or company-issued tablets and laptops. We enforce policies, configure settings, and manage applications consistently, safeguarding the data while respecting user privacy. With our MDM solution, organizations strike the right balance between productivity and security, allowing the workforce to use devices they're comfortable with while maintaining the integrity of their corporate data.


User Access Management

Effective User Access Management is the cornerstone of any secure IT infrastructure. It involves the meticulous control and monitoring of user privileges within a system. By implementing robust access rights management, organizations can ensure that only authorized individuals gain entry to sensitive data and resources. User identity management plays a pivotal role in this process, as it verifies the authenticity of users, reducing the risk of unauthorized access. We specialize in providing top-notch User Access Management solutions. We understand that securing digital assets is paramount, and that's why our experts excel in meticulously controlling and monitoring user privileges within the IT infrastructure.

Access Rights Management - One of the core services we offer is Access Rights Management. Our team is dedicated to maintaining the integrity and confidentiality of data. We tailor user permissions with precision, categorizing access levels to mitigate security risks effectively. Regular audits and updates are part of our strategy to adapt to evolving security needs, ensuring that unauthorized access and data breaches are prevented.

User Identity Management - User Identity Management is at the forefront of our security solutions. We excel in verifying the identities of individuals attempting to access the systems, ensuring that only legitimate users gain entry. Our advanced authentication methods, including multi-factor authentication, fortify the security defenses. Not only does User Identity Management enhance security, but it also fosters personalized user experiences, making it a vital service for safeguarding the organization against cyber threats.

User Role Management - We specialize in User Role Management, a service designed to optimize operations and enhance security. By assigning specific permissions to users based on their roles within an organization, we streamline productivity while reducing the risk of human error. Our approach ensures that employees have access only to the resources necessary for their responsibilities, thus minimizing the potential for misuse or data breaches. User Role Management is an integral part of our comprehensive User Access Management services, aligning an organization's security posture with its strategic objectives.


Security Services

We pride ourselves on offering a comprehensive suite of security services to safeguard the digital infrastructure of businesses. Here are some of our key offerings:

Endpoint Security and Protection - Our top-notch Endpoint Security and Protection services are designed to fortify an organization's digital perimeter. We understand that the endpoints are critical access points that require robust defense. Our experts deploy cutting-edge solutions to secure all devices, ensuring that they are shielded from a multitude of threats, including malware, ransomware, and phishing attacks. With our services, organizations can rest assured that their endpoints remain secure, allowing their business to operate without disruptions.

Security Information and Event Management (SIEM) - Our Security Information and Event Management (SIEM) services provide real-time monitoring and analysis of the organization's security events. We offer a sophisticated SIEM platform that collects, correlates, and analyzes data from various sources across the organization’s network. This proactive approach allows us to detect and respond to security incidents swiftly. Our SIEM services enable us to gain valuable insights into the security posture, ensuring that potential threats are identified and mitigated before they escalate.

Encryption and Data Loss Prevention - Protecting sensitive data is paramount, and that's where our Encryption and Data Loss Prevention services come into play. We implement robust encryption mechanisms to safeguard data, both at rest and in transit. Our data loss prevention strategies ensure that the valuable information remains within the organization, preventing unauthorized access or leakage. With our services, organizations can maintain compliance, protect their reputation, and instill trust in their clients and partners.

We take the security of businesses seriously. Our holistic approach to security services ensures that the organization is well-equipped to defend against a constantly evolving threat landscape. Whether it's endpoint protection, SIEM, or data encryption, our solutions are tailored to fortify the digital assets and keep business operations secure.


Desktop & Email Management

Our Desktop and Email Management services ensure that the organization's digital workspace is efficient and secure. We streamline desktop environments, optimizing performance and user experience. Additionally, our email management solutions guarantee reliable communication and data protection. We implement robust security measures to safeguard against cyber threats, all while simplifying desktop and email operations. With our expertise, businesses can enhance productivity, minimize downtime, and maintain the confidentiality of their communication channels.

Support Services for End-User Computing - We offer comprehensive Support Services for End-User Computing to empower the workforce. Our dedicated support team is available around the clock to assist with technical issues, ensuring seamless operations. We provide prompt resolution to user concerns, enhancing productivity. With our support services, employees can focus on their core tasks, knowing that their computing needs are taken care of efficiently and professionally.

Desktop Infrastructure Management Services - Desktop Infrastructure Management Services are essential for modern businesses seeking efficient and secure operations. We understand the unique challenges faced by businesses and the need to maintain a stable and optimized desktop environment. Our services encompass proactive monitoring, software updates, security patches, and 24/7 technical support, ensuring uninterrupted productivity. We emphasize personalized solutions, tailoring our services to the organization's specific needs. By leveraging cutting-edge technology and industry best practices, we optimize desktop infrastructure's performance, reliability, and security. We take a proactive approach, identifying potential issues before they disrupt the workflow.

Messaging Services - Our Messaging Services are designed to facilitate seamless communication within the organization. We offer feature-rich, secure, and reliable messaging platforms that enhance collaboration and information sharing. Whether it's email, instant messaging, or team collaboration tools, our solutions keep communication channels open and efficient, ensuring that the teams stay connected and productive.

Spam and Virus Filtering - Protecting the network from spam and viruses is paramount, and we excel in Spam and Virus Filtering services. We implement robust filtering mechanisms to prevent malicious emails from infiltrating the network. Our solutions not only enhance security but also improve email efficiency by reducing clutter. With our expertise, organizations can trust that their email communication is shielded from threats, allowing them to focus on their core business objectives.


Service Desk

We are dedicated to providing top-notch Service Desk Services to ensure the organization's IT operations run smoothly. Our service desk serves as a central point of contact for all IT-related inquiries and support needs. Our team of experienced professionals is available 24/7 to assist users, troubleshoot issues, and provide timely solutions. We prioritize efficient and effective communication, ensuring that the teams experience minimal disruptions and can focus on their tasks. With our service desk services, organizations can count on prompt, expert support to keep their IT infrastructure running at its best.

Ticket Management - Efficient Ticket Management is the cornerstone of our IT services. We offer a robust ticketing system that streamlines issue reporting and resolution. Our clients can easily submit and track their IT support requests, ensuring transparency and accountability. Each ticket is meticulously managed, prioritized, and resolved by our dedicated team, following industry best practices. This approach not only enhances productivity but also allows us to identify recurring issues for proactive resolution. With our Ticket Management services, we offer organized, responsive support that optimizes the IT operations.

Quick Restoration of Services - We understand the critical importance of Quick Restoration of Services. Downtime can be costly and disruptive, which is why we prioritize rapid response and resolution. Our team is equipped with the expertise and resources to swiftly address IT issues, from hardware failures to software glitches. We employ proactive monitoring and troubleshooting techniques to identify and resolve potential problems before they impact operations. With our commitment to quick restoration, we help organizations experience minimal interruptions, ensuring business continuity and client satisfaction.